How to Fix 'Viber Calls Dropping' - A Simple Guide
Are you tired of your Viber calls getting cut off in the middle of a conversation? It's frustrating, isn't it? Viber is a popular app that lets you make calls and send messages to others around the globe. It's a great way to stay connected with friends and family, but when calls keep dropping, it can really test your patience. Luckily, there are several simple steps you can take to try and fix this issue. Let's dive into them.
1. Check Your Internet Connection
First things first, Viber needs a stable internet connection to work properly. If your calls are dropping, it could be because your internet connection is weak or unstable. Here's what you can do to check:
-
Wi-Fi Users: Move closer to your Wi-Fi router. Walls and distances can weaken the signal. If that doesn't help, try restarting your router by unplugging it for about 10 seconds and then plugging it back in.
-
Mobile Data Users: Make sure you have a good mobile data signal. If you're in a location with poor reception, try moving to a spot with better signal strength.
2. Update the Viber App
An outdated version of Viber might be the source of your troubles. App developers frequently release updates to fix bugs and improve performance. Here's how to make sure your Viber app is up-to-date:
-
For Android Users: Go to the Google Play Store, search for Viber, and if there's an update available, tap on "Update."
-
For iOS Users: Check the App Store, find Viber, and if an update is available, hit "Update."
3. Close Background Apps
Too many apps running in the background can slow down your device and can sometimes interfere with Viber's performance. To give Viber the best chance of working smoothly, close other apps before making a call. To do this:
-
On Android: Go to 'Settings', then 'Apps', and swipe away apps you're not using.
-
On iOS: Double-tap the Home button or swipe up from the bottom (depending on your model) and swipe away apps to close them.
4. Clear Viber Cache
Caches are temporary files stored by apps to improve loading times, but sometimes they can get corrupted and cause issues. Clearing Viber's cache can often solve call dropping problems. Here's how:
-
On Android: Go to 'Settings', find 'Apps' or 'Application Manager', select 'Viber', then 'Storage', and finally hit 'Clear Cache'.
-
For iOS Users: iOS does not allow you to clear app cache without uninstalling the app. If you think cache is the problem, you might need to uninstall and reinstall Viber.
5. Check for Phone Software Updates
Sometimes, the problem might not even be with Viber but with your phone's operating system. Ensure your device's software is up to date with the latest version available from your manufacturer. To check for updates:
-
On Android: Go to 'Settings', then 'About Phone', and look for 'System Updates'.
-
On iOS: Go to 'Settings', then 'General', and tap 'Software Update'.
6. Reinstall Viber
If none of the above steps work, try uninstalling and then reinstalling Viber. This can fix any issues caused by a faulty installation or corrupted files. Just make sure to backup your chats if you don't want to lose them.
7. Contact Your ISP or Mobile Network Provider
If you've tried everything and are still facing issues, the problem might lie with your Internet Service Provider (ISP) or mobile network. There might be network congestion or other issues affecting your internet service. Getting in touch with them can provide more insights into the problem.
Final Thoughts
Dropped calls on Viber can range from a minor annoyance to a major communication barrier, but they're usually fixable with a few simple steps. By ensuring a stable internet connection, keeping your apps updated, closing unnecessary apps, clearing cache, checking for phone updates, or reinstalling Viber, you can significantly improve your call stability. If all else fails, reaching out to your ISP or mobile network provider is your best bet. Happy chatting!
Remember, technology isn't perfect, but with a little troubleshooting, you can overcome most hurdles. By following the steps outlined in this guide, you're well on your way to enjoying uninterrupted Viber calls once again.