How to Solve 'Smartphone Restarts During Calls' Issue
In today's digital age, smartphones are our lifelines. They keep us connected to the world, serve as our entertainment centers, navigate us through unknown places, and much more. With such heavy reliance on these pocket-sized miracles, any malfunction or glitch can be a source of frustration. One of the most vexing problems users might encounter is their smartphone restarting during calls. Not only can this disrupt important conversations, but it can also lead to missed calls and potential emergencies. If you're facing this issue, worry not! We're here to guide you through some simple steps to troubleshoot and hopefully solve the problem.
What Causes Smartphones to Restart During Calls?
Before diving into solutions, it's essential to understand why this problem occurs. Some common reasons include:
- Software glitches: Minor bugs in the operating system can cause instability during calls.
- Outdated software: Not keeping your phone's software up to date can lead to compatibility issues and crashes.
- Overheating: Using your phone for extended periods, especially in hot conditions, can cause it to overheat and restart as a safety measure.
- Battery issues: A failing battery might not be able to supply the necessary power during resource-intensive tasks like calls.
- Hardware issues: Faulty hardware, such as a damaged motherboard or issues with the phone's antenna, can also lead to restarts.
Solving the Issue: Step by Step
1. Restart Your Phone
It might seem simplistic, but sometimes, a simple restart can resolve minor glitches or software bugs causing the restarts during calls.
2. Update Your Phone's Software
Check if there are any pending updates for your phone's operating system. Software updates often contain bug fixes that might solve the problem.
- For Android: Go to Settings > System > Advanced > System Update.
- For iOS: Go to Settings > General > Software Update.
Following the on-screen instructions to update your phone can potentially resolve the issue.
3. Check for Overheating
Make sure your phone isn't overheating, especially if you're in a hot environment or have been using your phone intensively. Allow it to cool down before attempting another call.
4. Inspect the Battery Health
For iPhone users, check your battery's health by going to Settings > Battery > Battery Health. If it indicates a significantly degraded battery, consider replacing it.
For Android users, although there's no built-in way to check battery health in the settings, several third-party apps are available on the Google Play Store that can provide this information. Alternatively, look out for symptoms like the phone shutting down at high percentages or the battery percentage dropping rapidly.
5. Safe Mode/Flight Mode
Testing your phone in Safe Mode (Android) or Airplane Mode (both Android and iOS) can help troubleshoot the issue.
- Android: Press and hold the power button > hold the "Power off" option on screen > select "OK" to reboot to Safe Mode.
- Airplane Mode: Activate Airplane Mode from the settings or control center, then turn it off and try making a call again.
Safe Mode disables third-party apps, which can help identify if the issue is caused by an app.
6. Factory Reset
As a last resort, you can perform a factory reset. This will wipe all data from your phone, so be sure to back up important files first.
- Android: Go to Settings > System > Reset options > Erase all data (factory reset).
- iOS: Go to Settings > General > Reset > Erase All Content and Settings.
7. Seek Professional Help
If none of the above solutions work, it's time to consult with a professional. There might be a hardware issue that needs expert attention.
Preventive Measures
To avoid future instances of this problem, here are some preventive measures you can take:
- Regularly update your phone's software.
- Avoid exposing your phone to extreme temperatures.
- Use original or certified third-party chargers and accessories.
- Avoid overloading your phone with too many apps running in the background.
- Regularly monitor your phone's battery health.
Experiencing your smartphone restarting during calls can be disconcerting, but in many cases, it's a solvable issue. By following the steps outlined above, you stand a good chance of diagnosing and correcting the problem. Remember, if the issue persists, it's always best to seek help from a professional to prevent further damage to your device. Stay calm, and happy troubleshooting!