How to Solve 'Teams No Sound During Calls': A Simple Guide
If you're using Microsoft Teams for your meetings and discussions, you know how important it is for everything to work smoothly. But what happens when you suddenly can't hear anything during a call? It can be pretty frustrating, especially if you're in the middle of an important conversation. Luckily, there are several straightforward steps you can take to fix the issue of 'Teams no sound during calls'. In this article, we're going to walk you through some simple solutions.
1. Check Your Speaker Settings
The first thing you want to do is make sure your speaker settings are correctly configured in Teams. Sometimes, the issue might be as simple as having the wrong speaker selected. Here's how you can check:
- Open Teams and go to your profile picture.
- Click on 'Settings', then go to 'Devices'.
- Under 'Speaker', make sure the correct device is selected. If you're not sure, try selecting each available one and test which works.
2. Verify Your System Sound
Sometimes the problem isn't with Teams but with your computer's sound settings. Make sure your speakers aren't muted and the volume is turned up.
- On Windows, right-click the sound icon in the taskbar, select 'Open Sound settings', and make sure the output device is correct and the volume is up.
- On Mac, click the Apple menu, select 'System Preferences', then click 'Sound'. Make sure the Output tab shows the correct device and adjust the volume accordingly.
3. Check if the Call is Muted
It might seem obvious, but it's worth making sure the call itself isn't muted. Look at the Teams meeting controls and check if the mute icon is enabled. If it is, just click it to unmute the call.
4. Restart Teams
Sometimes, the old adage of "turning it off and on again" works wonders. Close Teams entirely (make sure it's not just minimized) and then open it again. This can help reset any temporary glitches causing the audio issues.
5. Update Your Audio Drivers
Out-of-date audio drivers can sometimes cause sound problems not just in Teams, but in any application that uses audio. Updating your drivers can often fix these issues.
- On Windows, go to 'Device Manager', find your audio device, right-click, and select 'Update driver'.
- On Mac, macOS updates usually include drivers, so just make sure your OS is up to date by going to the Apple menu and selecting 'About This Mac', then 'Software Update'.
6. Check for Teams Updates
Just like with drivers, an outdated version of Teams might be the cause of your sound woes. Microsoft frequently releases updates to fix bugs and improve performance.
- In Teams, go to your profile picture and click 'Check for updates'. Teams will automatically download and install any available updates.
7. Use the Built-in Call Me Feature
If you're in a pinch and need a quick fix, Teams' 'Call Me' feature can be a good workaround. This function allows Teams to call your phone, and you can take the audio of the meeting through your mobile device.
- In the meeting controls, look for an option that says 'More options' (it looks like three dots), then select 'Call me'. Enter your phone number, and you should receive a call shortly.
8. Troubleshoot Your Hardware
If none of the above steps work, there might be an issue with your speakers or headphones. Try using them with a different device to see if they work properly. If they don’t, it might be time for a replacement.
Conclusion
Missing out on sound during Teams calls can disrupt your workflow and cause unnecessary stress. However, by following the simple steps outlined in this guide, you should be able to resolve the issue quickly and get back to your meetings with crystal-clear audio. Always start with the basics like checking your speaker settings and ensuring you're not muted, and remember to keep both Teams and your audio drivers up to date. With a little troubleshooting, you'll find that these seemingly big problems often have easy fixes. Happy chatting!