How to Solve 'Viber Voice Calls Not Working': A Step-By-Step Guide
Are you facing issues with Viber voice calls? It's incredibly frustrating when you're trying to connect with friends or family, and the voice calls just won't work. But don't worry, you're not alone, and usually, the problem can be solved with a few simple steps. Here's a comprehensive guide to troubleshooting and fixing Viber voice call issues in a user-friendly language. Whether you're a tech newbie or a savvy user, these steps should help you get back to chatting in no time.
1. Check Your Internet Connection
First things first, Viber needs a stable internet connection to function correctly. If your voice calls are failing or not going through, it might be due to a weak or unstable connection. Try loading a webpage or streaming a video to check your internet speed. If you're on a Wi-Fi network and the internet is slow, restart your router or try connecting to a different Wi-Fi. For mobile data users, turning the data off and back on or switching to airplane mode briefly can help.
2. Update Viber
Like any app, Viber benefits from being kept up to date. Developers regularly update the app to fix bugs and improve performance. If you're experiencing issues with voice calls, an outdated version of Viber could be the culprit. Head to the App Store on iOS or the Google Play Store on Android and check if there's an update available for Viber. If there is, update it, and try making a voice call again.
3. Check Viber Permissions
For Viber to work correctly, it needs certain permissions, such as access to your microphone. If these permissions are denied, voice calls won't work. To check permissions on Android, go to Settings > Apps & notifications > App permissions > Microphone and make sure Viber is allowed. On an iPhone, go to Settings > Privacy > Microphone and check if Viber is toggled on.
4. Restart Your Device
It might sound too simple, but restarting your device can solve a myriad of problems, including issues with Viber voice calls. This action will refresh your phone's system and might fix any temporary glitches causing the problem.
5. Clear Viber Cache (Android Only)
Over time, Viber, like any other app, stores temporary data on your device, which might lead to performance issues. Clearing the cache will not delete your messages or any important data but can help the app run smoother. Go to Settings > Apps > Viber > Storage and tap on "Clear Cache."
6. Check for Any Restrictions
Some countries or networks may impose restrictions on Viber and other VoIP services, causing voice calls not to work. If you suspect this might be the issue, you can try using a VPN (Virtual Private Network) to bypass these restrictions. However, research and choose a reputable VPN, and be aware of the legal implications in your country.
7. Reinstall Viber
If none of the above steps work, it might be time to uninstall and then reinstall Viber. This process will give the app a fresh start, potentially fixing any deep-seated issues. Before uninstalling, ensure that your messages are backed up if you wish to retain them. After reinstalling, sign back into your account and try making a voice call.
8. Contact Viber Support
If you've tried everything and Viber voice calls are still not working, it might be due to a more complex issue. In this case, reaching out to Viber Support is your best bet. Go to the Viber Support website, provide them with details about your problem, and they'll guide you further.
Conclusion
Facing issues with Viber voice calls can be a nuisance, but more often than not, the problem is fixable with some basic troubleshooting. By following the steps outlined above, you should be able to diagnose and solve the issue. Remember, technology, as helpful as it is, can sometimes falter, but with a little patience and know-how, you'll get back to making those important calls in no time.